Returns and exchanges
Our 7-day return window
If you change your mind, unopened and unused items in their original, sealed packaging can be returned within 7 days of delivery for a full refund or exchange.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, no return shipping cost to you.
What can't be returned
For hygiene and safety reasons, we can't accept returns on skincare products that have been opened, used, or have broken seals, unless the item is damaged, defective, or incorrect. Sale items marked "final sale" are not eligible for return.
How to start a return
- Message us on WhatsApp at 0340 0899997 or email hello@seouldew.com with your order number and reason for return.
- We'll confirm eligibility and arrange pickup or provide a return address.
- Once we receive and inspect the item, we'll process your refund or exchange within 3-5 business days.
Refund method
Refunds for prepaid orders (bank transfer or JazzCash) are issued to the original payment method or bank account used. Refunds for cash-on-delivery orders are issued via bank transfer or JazzCash, whichever you prefer, once you share the details.
Exchanges
Want a different product or variant instead of a refund? Let us know when you start your return; we'll ship the replacement once the original item is received, or immediately if the issue was on our end.